Ask Us | Edinburgh Leisure

Birthday Party Terms & Conditions



Cancellations - By You 

You may request a full refund up to 14 days after you have made your booking, unless the requested cancellation is within 2 weeks of the date of the party. We may consider full refunds outwith this timescale in exceptional circumstances.  To request a refund please contact askus@edinburghleisure.co.uk or phone 0131 458 2100.  Please ensure you have your booking reference which you will find on your confirmation email. 


Cancellations - By Edinburgh Leisure 

We will not be held liable if the party booking is cancelled by Edinburgh Leisure for the following reasons: 

  1. We believe the party booking is of an illegal nature, immoral or would be harmful to the reputation of Edinburgh Leisure. 

  1. We need to amend the party booking in any way. We will contact you to offer alternative facilities similar to those made in the original booking.  If you feel the alternative is not suitable you have the right to a full refund. 


Alcohol 

Alcohol is not permitted in any of our venues. 


Payment 

Full payment is required at the time of booking. 


Photography/Filming 

Neither photography or filming is permitted within our venues unless consent is given by a member of staff. 


Age Limits 

Our parties have upper and lower age limits. These will be detailed within the description of each activity. We retain the right to refuse entry to any party should your child's age fall outside the ones detailed in each party description. No refunds will be given. 


Maximum Numbers 

All our maximum numbers are provided within the party description. 


Food

Food must be supplied by the party organiser. The party organiser is responsible for checking allergies and dietary requirements of their guests. 


Feedback and Complaints 
We welcome feedback on any of our activities and take all complaints seriously. Both can be made by completing the form on the following page www.edinburghleisure.co.uk/contact-us. Should you have an urgent complaint please contact us on 0131 458 2100 or speak to a member of staff. 
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