Can I cancel or move my booking?

Can I cancel or move my booking?

  1. For the following activities payment is made at the time of booking. There are no refunds and bookings cannot be moved.
  • Aquadash
  • Family Clip n Climb
  • Family Climb Taster sessions
  • Casual pitch bookings.
  1.  For Summer Holiday camps and coaching you can request a full refund up to 14 days before your booking start date. We may consider full refunds within this timescale in exceptional circumstances
  2. If you are an Edinburgh Leisure Direct Debit member and your membership includes the activity you are booking (eg having a Fitness Class membership and booking a Fitness Class) you can cancel a booking for your activity at no charge up to 3 hours before your activity is due to start. This is to encourage customers to cancel any bookings they may have made but can no longer attend well in advance so others have a chance to book these spaces. 

    This means if you cancel a booking less than 3 hours before it starts you will receive a £3.00 charge (£5.00 for golf). Also if you fail to attend a pre-booked activity, you will be charged a No Show fee of £3.00 (£5.00 for golf). These charges will be raised the night after the activity.  You will also receive an email advising you of the charge and also how to pay for it.  We recommend you pay for any charges as soon as possible.  If the charge is still on your account after 7 days of it being raised your ability to book and swipe in for any other activities will be stopped until your balance is cleared.

    You can cancel using the app or online booking system.
  3. If you have to pay for your activity at the time of booking it, eg if you have a Discount Card, Pay as You Go account or you are a member booking an activity not included in your membership), there are no refunds and bookings cannot be moved.

    There is one exception to this. If you book a court to play tennis, badminton or squash (or table tennis) you can move your booking to another time online (
    via bookings.edinburghleisure.co.uk).  At present our app does not allow you to move a booking.  You  can be move to another day or time up to 24 hours before your booking time. 

    To move your tennis, badminton, squash or table tennis booking;
  1. Logon to bookings.edinburghleisure.co.uk
  2. Click Manage Bookings
  3. Locate your booking.  If it is able to be moved you will see the following blue icon under the Actions column;

    If it is grey then your booking is not able to be moved.  Click the icon.
  4. You will be presented with a weekly calendar of available slots (green).  Click the day you wish to move your booking to.
  5. You will be presented with the available courts for that day. (green).  Click on the court and time you wish to move your booking to.
  6. Review the the day and time you are moving your booking to.  Click Confirm.

 Please follow this link to see our full activity booking guidelines. 



    • Related Articles

    • Gym Booking Terms & Conditions

      Gym session bookings  You can book gym sessions (including NRG Zone) online and on the App. If gym visits are not included in your membership you must pay at the time of booking.  Online and App bookings open at 9pm. If gym visits are included in ...
    • Swim & Dive Booking Terms & Conditions

      Swim & Dive session bookings   You can book swim or diving sessions online and on the App. If swim visits are not included in your membership you must pay at the time of booking.  Online and App bookings open at 9pm. If swim or diving visits are ...
    • How do I move my child to a different class?

      If you want to move time, day or venue: 1. Follow this link and have a look at our timetable of lessons on our website for classes at the same level as you/your child are currently at. 2. Note the details of class/es which would suit you. 3. Email ...
    • How do I book a swim session on behalf of my child?

      How do I book a swim session on behalf of my child? This is a way to book a session for a child without a membership, using your own membership number.  Even if the session is only available for children, you can follow this process to book on their ...
    • How can I cancel my membership?

      We are sorry that you are thinking about cancelling your membership.  Our memberships do not have any contract terms which means you can cancel at any time.  We do have a variety of options that may be more suited to you - please have a look at our ...