Can I cancel or move my booking?
Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. In order to let as many customers as possible have a chance to book, we do charge a late cancellation fee (cancelled less than 3 hours before the activity starts) and a no show fee. Details of these are below.
the following activities payment is made at the time of booking. There are
no refunds and bookings cannot be moved.
Clip n Climb
Climb Taster sessions
For Summer Holiday camps and coaching you can request a full refund up to 14 days before your booking start date. We may consider full refunds within this timescale in exceptional circumstances
If you are an Edinburgh
Leisure Direct Debit member and your membership includes the activity you
are booking (eg having a Fitness Class membership and booking a Fitness
Class) you can cancel a booking for your activity at no charge up to 3
hours before your activity is due to start. This is to encourage customers to cancel
any bookings they may have made but can no longer attend well in advance
so others have a chance to book these spaces.
This means if you
cancel a booking less than 3 hours before it starts you will receive a £3.00
charge (£5.00 for golf). Also if you fail to attend a pre-booked activity,
you will be charged a No Show fee of £3.00 (£5.00 for golf). These charges
will be raised the night after the activity. You will also receive
an email advising you of the charge and also how to pay for it. We
recommend you pay for any charges as soon as possible. If the charge
is still on your account after 7 days of it being raised your ability to
book and swipe in for any other activities will be stopped until your
balance is cleared.
You can cancel using the app or online booking system.
you have to pay for your activity at the time of booking it, eg if you have a
Discount Card, Pay as You Go account or you are a member booking an
activity not included in your membership), there are no refunds and
bookings cannot be moved.
There is one exception to this. If you book a court to play tennis,
badminton or squash (or table tennis) you can move your booking to another
time online (via bookings.edinburghleisure.co.uk).
At present our app does not allow you to move a booking. You
can be move to another day or time up to 24 hours before
your booking time.
To move your tennis, badminton, squash or table tennis booking;
- Login to bookings.edinburghleisure.co.uk
- Click Manage Bookings
- Locate your booking. If it is able to be moved
you will see the following blue icon under the Actions column;
If it is grey then your booking is not able to be moved. Click the
- You will be presented with a weekly calendar of
available slots (green). Click the day you wish to move your booking
- You will be presented with the available courts for
that day. (green). Click on the court and time you wish to move your
- Review the the day and time you are moving your booking
to. Click Confirm.
Please follow this link to see our full activity
Booking Terms and Conditions for swim, gym, fitness classes, courts, golf, climb and bouldering sessions and softplay
Updated 26.11.21 Key facts: If you paid for your activity at the time of booking we are unable to offer any refunds and your booking cannot be moved* . Please only book an activity if you are confident you can attend. Whilst in the past we made every ...
How do I move my court booking?
If you book a court to play eg tennis badminton, squash you can move our booking to another time online (via bookings.edinburghleisure.co.uk). At present our app does not allow you to move a booking. You can be move to another day or time up to ...
How do I cancel a coaching class / my direct debit?
Please complete the form below if you wish to cancel a booking you have in our coaching programme. (If you have multiple coaching bookings please submit a new form for each booking you wish to cancel). Completing the form before the 20th of the month ...
Why are you changing some swim lesson times?
When our swim lessons returned in November 2020 we were only able to have space for 50% of the children and adults that were learning to swim with us pre-COVID. Learning to swim is a key skill and we've been working hard to see how we can safely ...
How do I move my child to a different class?
If you want to move time, day or venue: 1. Click Here and have a look at our timetable of lessons on our website for classes at the same level as you/your child are currently at. 2. Note the details of class/es which would suit you. 3. Click here and ...