1. Any form of Climbing can be a dangerous pastime that can lead to serious injury. The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions. Edinburgh Leisure have taken every possible step to ensure that you have a completely safe and fun experience through the use of high quality equipment and the employment of a qualified and experienced team. However, we cannot accept any responsibility for injuries sustained due to negligence on the part of participants.
   
   
2. Please wear clothes that allow free movement whilst climbing, joggers or shorts are ideal for legs, and a t shirt and warm layer on top. Skirts, dresses and kilts are not suitable for climbing activities. You will be provided with specialist climbing shoes. We will ask you to empty pockets and remove jewellery before climbing so please bear this in mind before you arrive at the session. There are a limited number of small lockers for valuable items such as keys and phones.
   
   
3. You are in good health and can participate in physical activity. (Family Climb is not recommended for participants that have neck or back problems, heart problems or have had recent surgery). 
   
   
4. Participants must be a minimum of 4 years old and parents/guardians remain responsible for their child’s welfare at all times during sessions.
   
   
5. If you book for a family of 5 or 6 you MUST have 2 adults (18 years+) in your party.  If you book for a family of four you MUST have 1 adult (18 years+) in your party. 
   
   
6. Please arrive at reception 10 minutes before your session where your attendance will be recorded and the appropriate forms completed. Each session will be 90 minutes long.
   
   
7. Participants must follow any safety instructions as directed by the EICA team.
   
   
8. Please only book a Family Climb session if you are sure you will be able to attend. If you are unable to make your booking or change your mind, there are no refunds, and bookings cannot be moved. We are also unable to refund bookings for customers who have booked in for children under 4 years of age (see point 4 above).
   
   
9. If we cancel your booking, we will contact you by text or by phone. We will refund payments made OR credit your account with the relevant number of Loyalty Points.
   
   
10. Edinburgh Leisure reserves the right to amend these terms and conditions at any time.
    

For certain activities, an additional non-refundable order processing fee may be applied to your purchase to cover the costs associated with processing orders. This fee varies by activity and will be added prior to completing the purchase; it will be clearly indicated next to the total amount.

The service fee is calculated based on a standard flat rate per transaction plus a percentage of the final value of the transaction.

When booking an activity for multiple guests, please note that the booking fee applies to the entire transaction rather than the number of individuals included in the booking. If you wish to amend your booking before the specified amendment date, no additional booking fee will be incurred.