Fitness Class Booking Terms & Conditions

Fitness Class Booking Terms & Conditions

Fitness class bookings 
You can book fitness classes online and on the App. If fitness classes are not included in your membership you must pay at the time of booking. 

Online and App bookings open at 9pm. If fitness classes are included in your membership or you are a Discount Card holder you can book 4 days in advance online and via the App 
(e.g. you can book on a Saturday at 9pm for classes on Wednesday). If you are not a member or have a 10 for 8 card, you can book from 9pm, 3 days in advance online and via the App. 

We are not limiting how many bookings you can make however, we ask that you respect other customers and book a maximum of two per day to ensure everyone gets the opportunity to book their favourite class. 

No one can be in two places at once, so customers won't be able to book two classes that run at the same time.  

Online Class Bookings
You can book online classes via the MoveGB link provided on the Edinburgh Leisure website and on the App. If online fitness classes are not included in your membership you must pay at the time of booking. 

10 for 8 visits and loyalty points cannot be redeemed against online class bookings.  Discount Card holders are also unable to receive a discount for online classes.

Online class bookings open 3 days (72 hours) prior to the class start time. e.g. you can book into a class scheduled for Thursday at 10am from 10am on the Monday).   

You can also check your current and previous bookings by clicking 'Bookings' on the MoveGB website.
 
Arriving in time for your class
To avoid any incorrect No Show charges, please always use your membership card or fob to swipe in for classes. 

When you swipe in for a class, our system will mark you as attended for any classes due to start within the next 3 hours. 

For online classes, the instructor will lock access to the class at the start time to allow the class to start without disruption by admitting late entrants. Refunds will not be processed for missing the start time of a class.

Fitness class waiting lists (in venue)
If the class is full, you can add yourself to the waiting list.  

If fitness classes are not included in your membership, there is no charge to book onto the waiting list, but if you then get booked into the class you will have to pay to confirm your place. 

Until 3 hours before the start of your activity
we send out emails at regular intervals throughout the day alerting you to any spaces that have become available in the classes that you’re on the waiting list for. The email will contain a link you can click to automatically book yourself into the class and pay if required. There is no priority position - everyone on the waiting list receives the email at the same time ensuring an equal chance of booking the space.  

3 hours before the start of your activity
we cancel the spaces notification list, stop sending emails and simply release any spaces cancelled from this time directly onto the booking system so you can see them live on the app or online booking system. Please keep checking for cancelled spaces during this time, and you can book in the usual way.

If you are on a waiting list and decide that you no longer want a space in the class, please remove yourself from the waiting list.  

Fitness class cancellations and charges 
Please cancel more than 3 hours before the class is due to start to allow other customers the opportunity to gain a space in the class and you won’t be charged for cancelling your space. 

If classes are included in your membership you can cancel your booking online and on our App, but not by telephone or in person in a venue.  If you cancel your booking less than 3 hours before the class is due to start a Late Cancellation fee of £3  will be applied to your account.  If you do not turn up for your booking or don’t swipe in at reception a No Show fee of £3 will be applied to your account.  We will email you the day after the fee is applied with details on how to make the payment.  

Payment for any fees must be made within 7 days.  Anyone who has an unpaid fee on their account for more than 7 days won't be able to make any new bookings until the fee is paid.  

If you have paid for a fitness class, there is no refund and we will not move your booking if you change your mind. 

If you have any queries about bookings, waiting lists or cancellations please contact us via
askus.edinburghleisure.co.uk 

What happens if Edinburgh Leisure cancels a fitness class? 
If we cancel a class we will contact you by text or a phone call to let you know.  If you have paid for a booking, we will credit your account with the relevant number of Loyalty Points. 

Online Class cancellation
Payments and refunds for our online classes are administered by our third-party provider, MoveGB.  The refund process period takes 5 to 10 days. 

If you have booked and paid for an online class and you need to cancel, you can do so by contacting askus.edinburghleisure.co.uk – please note that requests for refunds must take place prior to the class start time. 

If you have booked and paid for a class that Edinburgh Leisure cancels, we will notify you by email and automatically process the refund.   Occasionally, technology lets us down and classes are cancelled at short notice.  We will endeavour to contact customers asap to make them aware of the situation and will then automatically process a refund .    


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