Gym Booking Terms & Conditions

Gym Booking Terms & Conditions

Gym session bookings 
You can book gym sessions (including NRG Zone) online and on the App. If gym visits are not included in your membership you must pay at the time of booking. 

Online and App bookings open at 9pm. If gym visits are included in your membership or you are a Discount Card holder you can book 3 days in advance online and via the App.  If you are not a member or have a 10 for 8 card, you can book from 9pm 2 days in advance online or via the App. 

You can book as many sessions as you want however, we ask that you only book sessions that you are likely to attend and a maximum of two a day to ensure everyone gets the opportunity to book their session. 

If you book sessions on the App you can add them to your calendar.  

You can also check your bookings by clicking 'My bookings' on the App or you can check 'upcoming bookings' on the online booking page.  

Arriving in time for your session  
We kindly ask customers who have booked into a gym session to swipe attendance at reception 5 minutes prior to the session starting, to allow enough time to be ready for your session starting.

To avoid any incorrect No Show charges, please always use your membership card or fob to swipe in. (See 
Gym session/NRG Zone cancellations and charges  below for detail).

When you swipe in, our system will mark you as attended for any sessions due to start within the next 3 hours. 

Gym session waiting notification lists  
Our gyms are very popular. If the session is full, you can add yourself to the waiting list.  

If gym visits are not included in your membership, there is no charge to book onto the waiting list, but if you then get booked into the session, you will have to pay to confirm your place. 

Until 3 hours before the start of your activity
 we will send out emails at regular intervals throughout the day alerting you to any spaces that have become available in the gym that you’re on the waiting list for. The email will contain a link you can click to automatically book yourself into the session and pay if required. There is no priority position - everyone on the waiting list receives the email at the same time ensuring an equal chance of booking the space. First come, first booked! 

3 hours before the start of your activity
we cancel the spaces notification list, stop sending emails and simply release any spaces cancelled from this time directly onto the booking system so you can see them live on the app or website.  Please keep checking the app and website for cancelled spaces and you can book in the usual way. 

If you are on a waiting notification list and decide that you no longer want a space in the session, please remove yourself from the waiting list.  

Gym session/NRG Zone cancellations and charges  
Isn’t it frustrating when you can’t get a place in a gym session? Even more so when you find out that a space was available because someone booked but didn’t turn up or cancelled at the very last minute! 

If gym visits are included in your membership you can cancel your booking online or on our App. If you cancel your booking less than 3 hours before the session is due to start a Late Cancellation fee of £3 will be applied to your account.  If you do not turn up for your booking or don’t swipe in at reception a No Show fee of £3 will be applied to your account.  We will email you the day after the fee is applied with details on how to make the payment.  

Payment for any fees must be made within 7 days.  Anyone who has an unpaid fee on their account for more than 7 days won't be able to make any new bookings until the fee is paid.  

If you have paid for a gym session, there is no refund and we will not move your booking if you change your mind. 

If you have any queries about bookings, waiting lists or cancellations please speak to a member of staff at your local centre, or contact us
via this form

What happens if Edinburgh Leisure cancels a gym session? 
If we cancel a session we will contact you by text or a phone call to let you know. If you have paid for your booking we will credit your account with the relevant number of Loyalty Points. 
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