When we last ran our classes we found that we often had empty spaces in popular classes and activities due to how our system deals with waiting lists. Spaces released by customers cancelling near the start of their activity were not always able to be booked by others in time.
To address this problem we are stopping the space notification emails 3 hours before the start of a class. This lets any cancellations during this time to show on the app or our online booking system as soon as they are released, meaning there will be more cancelled spaces available to book.
This change applies to waiting lists for:
If you want to book into any of the above activities that are full:
Follow this link to see our booking terms and conditions.