Have you changed your waiting list process - I'm missing emails?
When we last ran
our classes we found that we often had empty spaces in popular classes and
activities due to how our system deals with waiting lists. Spaces released by
customers cancelling near the start of their activity were not always able to
be booked by others in time.
To address this
problem we are stopping the space notification emails 3 hours before the start
of a class. This lets any cancellations during this time to show on the app or
our online booking system as soon as they are released, meaning there will be
more cancelled spaces available to book.
This change applies
to waiting lists for:
- Fitness classes
- Gym classes
- Gym sessions
- Water based fitness classes
- Lane swimming
If you want to book
into any of the above activities that are full:
- Continue to
use our app and online booking system to put yourself on the waiting list.
- You will
continue to get emails notifying you of spaces until 3 hours before your
- From 3 hours
before your class/actiity starts, check the app or website where you'll be able to see
any spaces as soon as they are released. You will not receive any
notification emails during these 3 hours.
Follow this link to see our booking terms and conditions.
Fitness Class Booking Terms & Conditions
Fitness class bookings You can book fitness classes online and on the App. If fitness classes are not included in your membership you must pay at the time of booking. Online and App bookings open at 9pm. If fitness classes are included in your ...
Swim Booking Terms & Conditions
Swim session bookings You can book swim sessions online and on the App. If swim visits are not included in your membership you must pay at the time of booking. Online and App bookings open at 9pm. If swim visits are included in your membership or ...
Gym Booking Terms & Conditions
Gym session bookings You can book gym sessions (including NRG Zone) online and on the App. If gym visits are not included in your membership you must pay at the time of booking. Online and App bookings open at 9pm. If gym visits are included in ...
How far in advance can I book a class?
You can book a class 72 hours before the start time of the class.
I have an Edinburgh Leisure membership - are online fitness classes included in my membership?
All membership Direct Debits are currently frozen. When we reopen our venues our online fitness classes will be included in the Full Fitness and Fitness Class only memberships at no additional cost. However at the moment, anyone who would like to ...