How do I cancel a coaching class / my direct debit?
Please complete the form below if you wish to cancel a booking you have in our coaching programme. (If you have multiple coaching bookings please submit a new form for each booking you wish to cancel).
Completing the form before the 20th of the month provides us enough time to stop your direct debit payment before we attempt to collect it from your bank at the end of the month. We cannot guarantee that any forms submitted from the 20th of the month onwards will be processed in time for our direct debit run at the end of the month. In these instances your direct debit will stop from the 1st of the following month.
There are no cancellation fees or notice periods needed.
Please Note: If you have have multiple bookings in our coaching programme please contact us first so we can remove your booking. If you cancel your direct debit with the bank first, all your coaching bookings with us will be cancelled and we cannot guarantee another customer could book into your space.
Can I cancel or move my booking?
For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...
How do I book a coaching class?
You can see what classes are running where, check availability and even request a space - all online in 3 simple steps: Our sports classes cover everything from babies and toddlers through to club standard coaching with adult coaching available too. ...
How do I pay and how do you calculate your monthly Direct Debit for coaching?
Payment for our lessons is by monthly Direct Debit. If you/your child are new to coaching lessons at Edinburgh Leisure we will send you a Direct Debit mandate to complete once we have received your booking request form (follow this link to see our ...
Why have I been charged a late cancellation fee?
If you are an Edinburgh Leisure Direct Debit member and your membership includes the activity you are booking (eg you have a Fitness Class membership and have booked a Fitness Class), you can cancel your booking up to 3 hours before your activity ...
What is happening to my membership/coaching Direct Debit now you are reopening?
We kept customers' direct debits frozen whilst we were unable to open our venues and run our activities. We emailed or wrote to our customers whose direct debits restarted on 1st May and will do so again for our adult coaching customers restarting ...