How can I cancel my membership?
We are sorry that you are thinking about cancelling your membership. Our memberships do not have any contract terms which means you can cancel at any time. We do have a variety of membership options that may be more suited to you - please have a look at our website for more options.
FREEZING MY MEMBERSHIP
We offer the ability for customers to freeze their direct debit memberships for up to 6 months. This is perfect if you're away from Edinburgh, recovering from illness or injury, trying out alternative fitness options, or just taking a break. You won't pay any fees whilst your membership is frozen and when you're ready to return, you won't have to pay another joining fee.
If you let us know either on or before the 24th of the current month we can freeze your membership from the last day of the current month. If you let us know on or after the 25th of the current month your membership will freeze from the last date of the next month.
To freeze your membership please click here and complete the form.
Example notification dates
Notification Received On | Membership Will Freeze From |
24th October | 31st October |
25th October | 30th November |
CANCELLING MY MEMBERSHIP
If you still want to cancel please complete the following form. If you let us know either on or before the 24th of the current month your membership will stop on the last day of the current month. If you let us know on or after the 25th of the current month your membership will stop on the last day of the next month.
Example notification dates
Notification Received On | Membership Will Stop On |
24th October | 31st October |
25th October | 30th November |
To cancel your membership please click here and complete the form.Related Articles
Can I freeze my membership?
We offer the ability for customers to freeze their direct debit memberships for up to 6 months. This is perfect if you're away from Edinburgh, recovering from illness or injury, trying out alternative fitness options, or just taking a break. You ...Can I cancel or move my booking?
For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...How do I cancel a coaching class?
Please complete the form below if you wish to cancel a booking you have in our coaching programme. (If you have multiple coaching bookings please submit a new form for each booking you wish to cancel). Completing the form before the 20th of the month ...How can I purchase a Joint or Corporate membership
Joint and Corporate Memberships are now available to purchase online via our Online Membership system Joint Memberships Joint Adult, Older Adults and Corporate memberships are available online. Simply visit our joining system and select your ...My membership is currently frozen. Can I unfreeze early?
If your membership is currently frozen you can unfreeze early by clicking here and completing our Early Unfreeze form. If you unfreeze midway through a month there will be a pro-rata amount due for the remainder of the month. We will confirm via ...