How do your booking waiting lists work - I can't get into a class or activity/I'm not getting emails?
We found that we often had empty spaces in popular classes due to how our system deals with waiting lists. Spaces released by customers cancelling near the start of their activity were not always able to be booked by others in time.
To address this problem we stopped the space notification emails 3 hours before the start of a class. This lets any cancellations during this time to show on the app or our online booking system as soon as they are released, meaning there will be more cancelled spaces available to book. This applies to fitness classes, gym, swim and climb.
If you want to book into a class that is full:
- Continue to use our app and online booking system to put yourself on the waiting list.
- You will continue to get emails notifying you of spaces until 3 hours before your class starts.
- From 3 hours before your class starts, check the app or website where you'll be able to see any spaces as soon as they are released. You will not receive any notification emails during these 3 hours.
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Key Information If you paid for your activity at the time of booking we are unable to offer any refunds and your booking cannot be moved*. Please only book an activity if you are confident you can attend. Whilst in the past we made every effort to ...
Can I cancel or move my booking?
For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...
How far in advance can I book a class?
Members can book a class from 9pm, 8 days in advance and for non-members, it is 9pm, 7 days in advance. Get Active Card holders can book a class from 9pm the day before the class.
How do I change my/my child's class time or venue?
If you want to move time, day or venue: 1. Note the details of class/es which would suit you. 2. Click here and complete and submit our Movements form. 3. If there is a space available in the requested class, the coaching team will move you on ...
How do I set (or reset) my online booking password?
Here's step by step instructions. Follow this link for a 'How to' video to show you how to set (or reset) your online booking password. 1. Click on the following link bookings.edinburghleisure.co.uk 2. Type in the email address we have on record ...