How do your booking waiting lists work - I can't get into a class or activity/I'm not getting emails?
We found that we often had empty spaces in popular classes due to how our system deals with waiting lists. Spaces released by customers cancelling near the start of their activity were not always able to be booked by others in time.
To address this problem we stopped the space notification emails 3 hours before the start of a class. This lets any cancellations during this time to show on the app or our online booking system as soon as they are released, meaning there will be more cancelled spaces available to book. This applies to fitness classes, gym, swim and climb.
If you want to book into a class that is full:
- Continue to use our app and online booking system to put yourself on the waiting list.
- You will continue to get emails notifying you of spaces until 3 hours before your class starts.
- From 3 hours before your class starts, check the app or website where you'll be able to see any spaces as soon as they are released. You will not receive any notification emails during these 3 hours.
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For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...
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