I'm having trouble setting up my online booking account
Please complete the form below if you are having any issues setting up your online booking account and a member of our customer service team will review and respond as soon as possible. To help us identify the issue it would be useful if you could provide any details of the issue you are encountering.
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My email address is registered to more than one account - how can I reset my password?
If you share an email address with someone else who has an Edinburgh Leisure membership, card or account, or you have a joint membership - you can use the same email address on more than one booking account BUT you will have to set up different ...
How do I set (or reset) my online booking password?
Here's step by step instructions. Follow this link for a 'How to' video to show you how to set (or reset) your online booking password. 1. Click on the following link bookings.edinburghleisure.co.uk 2. Type in the email address we have on record ...
How do I book if I'm not a member - how do I create a Pay As You Go account?
If you do not have a membership or one of our discount/loyalty cards you can still make and pay for your bookings online by creating a Pay As You Go account. Our Pay As You Go account not only lets you book and pay for activities on our app or ...
How do I unlock my account?
To ensure the security of your account if you enter your password incorrectly 3 times you will be locked out of your account. For security reasons we have to manually unlock your account for you. If see a message informing you that your account is ...
Can I cancel or move my booking?
For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...