Turkish Baths Terms & Conditions

1. Bookings are non-refundable
   
2. If you book an activity included in your membership you will be charged £3 if you cancel less than 3 hours before the start of the activity.
   
3. If you book an activity included in your membership you will be charged £3if you do not attend your activity, or you do not register your attendance by swiping your card at our gates, tablets or with a member of staff.
   
4. Turkish Bath sessions include access to the steam room at Portobello Swim Centre (dependent on availability) but does not include a swim. A separate swim session must be booked.
   
5. You must be 16 years+ to use the Turkish Baths.
   
6. When you book a Turkish Bath session you get access to the Turkish Baths and our steam room for 1 hour 45 minutes. We still need to safely manage the numbers of customers using our pool at any time. If you would also like to swim during or around the time of your Turkish Bath session you advise our welcome host on arrival.  If you are a non-member you will be required to pay for your swim session.
7. We kindly ask customers who have booked into a Turkish Baths session to sarrive at reception 5 minutes prior to the session starting to allow enough time to be ready for your session starting.
   
8. Our sessions are very popular. If the session is full, you can add yourself to the waiting list.  Up to 3 hours before the start of your activity we send out emails at regular intervals throughout the day alerting you to any spaces that have become available in the session that you’re on the waiting list for. The email will contain a link you can click to automatically book yourself into the session and pay if required. There is no priority position - everyone on the waiting list receives the email at the same time ensuring an equal chance of booking the space. 3 hours before the start of your activity we cancel the spaces notification list, stop sending emails and simply release any spaces cancelled from this time directly onto the booking system so you can see them live on the app or online booking system. Please keep checking for cancelled spaces during this time, and you can book in the usual way.  If you are on a waiting list and decide that you no longer want a space in the session, please remove yourself from the waiting list.
   
9. Should we need to amend your booking in any way we will contact you to offer alternative dates or times similar to those made in the original booking.  If you feel the alternative is not suitable you have the right to a full refund.
   
10. Edinburgh Leisure reserves the right to amend these terms and conditions at any time.