What system have you in place should a customer/member of staff inform you that they have had a positive COVID-19 test (or via Track and Trace)?
Should we be informed either through the Track & Trace system or directly from a customer/ a member of staff that they have tested positive for COVID-19, we have a rigorous internal process in place. Necessary checks will take place to establish who else they have come in contact with, and for how long and if it is deemed necessary, customers/staff would be contacted. We will also obviously also liaise with the Local Health Protection Team too.
We continue to carry out enhanced cleaning regimes in all our venues, including having extra sanitising stations in place and insist our customers wear face coverings when moving about public places and maintain physical distancing.
We all have our part to play and we ask that if any customer / member of staff is showing signs of any of COVID-19 symptoms (dry cough, loss of sense of taste or smell, high fever) that they do not visit any of our venues – instead, they self-isolate and book a test as soon as possible.
Will the COVID-19 NHS testing facilities at Drumbrae, Ainslie Park and Jack Kane reduce parking?
Covid-19 testing centres have been set up in the car parks of three Edinburgh Leisure sites: Drumbrae Leisure Centre, Ainslie Park and Jack Kane Sports Centre. These test centres are part of the largest network of diagnostic testing facilities ...
Why can’t I get through to your Customer Services team?
As you will appreciate we have been receiving a higher volume of calls than normal. If you can't get through to us please: Use the online 'Ask Us' chat function or Click this link to submit an enquiry.
Are your cafes open?
Our cafes at the Royal Commonwealth Pool and the Edinburgh International Climbing Arena are open. Although we will be operating a limited menu, we are delighted to be able to offer this service again. We look forward to reopening our other cafes ...
How do I book if I'm not a member - how do I create a Pay As You Go account?
If you do not have a membership or one of our discount/loyalty cards you can still make and pay for your bookings online by creating a Pay As You Go account. Our Pay As You Go account not only lets you book and pay for activities on our app or ...
Swim Booking Terms & Conditions
Swim session bookings You can book swim sessions online and on the App. If swim visits are not included in your membership you must pay at the time of booking. Online and App bookings open at 9pm. If swim visits are included in your membership or ...