What system have you in place should a customer/member of staff inform you that they have had a positive COVID-19 test (or via Track and Trace)?

What system have you in place should a customer/member of staff inform you that they have had a positive COVID-19 test (or via Track and Trace)?

Should we be informed either through the Track & Trace system or directly from a customer/ a member of staff that they have tested positive for COVID-19, we have a rigorous internal process in place.  Necessary checks will take place to establish who else they have come in contact with, and for how long and if it is deemed necessary, customers/staff would be contacted.  We will also obviously also liaise with the Local Health Protection Team too. 

We continue to carry out enhanced cleaning regimes in all our venues, including having extra sanitising stations in place and insist our customers maintain physical distancing. 

We all have our part to play and we ask that if any customer / member of staff is showing signs of any of COVID-19 symptoms  (dry cough, loss of sense of taste or smell, high fever) that they do not visit any of our venues – instead, they self-isolate and book a test as soon as possible.

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