Why does my bank statement show GladstonePay when I pay for a booking?
You may notice on your bank statements that you have a transaction with the name GladstonePay.
Do not worry. This is the payment provider that we partner with for all our online payments.
You will see their logo when making a payment.
Related Articles
What is a No-Show/Late Cancellation fee?
From Tuesday 2nd May 2023 all activity bookings by members will be subject to a No-Show/Late Cancellation fee. What is the No-Show/Late Cancellation fee? The charge will be applied in the following circumstances: You don't attend a pre-booked ...
Can I book and pay at the venue?
For any activity that needs to be booked we recommend that you book and pay online or through the app ahead of time. For all other activities you can use our kiosks or speak to a member of the team in reception to pay for your activity. We cannot ...
How do I set (or reset) my online booking password?
Here's step by step instructions. Follow this link for a 'How to' video to show you how to set (or reset) your online booking password. 1. Click on the following link bookings.edinburghleisure.co.uk 2. Type in the email address we have on record ...
Can I cancel or move my booking?
For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...
Gym, Classes and Court Booking Terms & Conditions
Key Information If you paid for your activity at the time of booking we are unable to offer any refunds and your booking cannot be moved*. Please only book an activity if you are confident you can attend. Whilst in the past we made every effort to ...