Why does my bank statement show GladstonePay when I pay for a booking?

Why does my bank statement show GladstonePay when I pay for a booking?

You may notice on your bank statements that you have a transaction with the name GladstonePay.

Do not worry.  This is the payment provider that we partner with for all our online payments.  

You will see their logo when making a payment.

    • Related Articles

    • What is a No-Show/Late Cancellation fee?

      From Tuesday 2nd May, all activity bookings by members will be subject to a No-Show/Late Cancellation fee. What is the No-Show/Late Cancellation fee? The charge will be applied in the following circumstances: You don't attend a pre-booked activity ...
    • Can I book and pay at the venue?

      For any activity that needs to be booked we recommend that you book and pay online or through the app ahead of time. For all other activities you can use our kiosks or speak to a member of the team in reception to pay for your activity. We cannot ...
    • Can I cancel or move my booking?

      Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. In order to let as many customers as possible have a chance to book, we do charge a late cancellation fee ...
    • Gym, Classes and Court Booking Terms & Conditions

      Key Information If you paid for your activity at the time of booking we are unable to offer any refunds and your booking cannot be moved*. Please only book an activity if you are confident you can attend. Whilst in the past we made every effort to ...
    • How do I pay and how do you calculate your monthly Direct Debit for coaching?

      Payment for our lessons is by monthly Direct Debit. You are now able to book and pay online for classes our venues using our Coaching HomePortal. If you booked a class you will have booked and set up your Direct Debit online through the Coaching ...