Why have I been charged a late cancellation fee?

Why have I been charged a late cancellation fee?

   
If you are an Edinburgh Leisure Direct Debit member and your membership includes the activity you are booking (eg you have a Fitness Class membership and have booked a Fitness Class), you can cancel your booking up to 3 hours before your activity starts at no charge.  If you cancel after this time you will be charged a Late Cancellation  fee of £3.00 (£5.00 for golf).

This is to encourage customers to cancel their booking if they are unable to attend so that their space can be used by someone else.

These charges will be raised the night after the activity.  You will also receive an email advising you of the charge and also how to pay for it.  We recommend you pay for any charges as soon as possible.  If the charge is still on your account after 7 days of it being raised your ability to book and swipe in for any other activities will be stopped until your balance is cleared.

You can cancel using the app or online booking system.  

Follow this link for more information on how to cancel a booking. 
Follow this link to see our full activity booking guidelines. 

As a member, how can I avoid a late cancellation charge?
Only book into activities that you are able to attend
If circumstances change remember to cancel any activities you can no longer attend well in advance
Always swipe in at reception (or via our access gates were applicable) when you visit as this marks you as attending.
If you feel a charge has been raised against you incorrectly please submit an enquiry by completing the form below and a member of our team will investigate for you.




PLEASE NOTE: if you have to pay for your activity at the time of booking (eg if you have a Discount Card, Pay as you Go account or you are a member booking an activity not included in your membership, your booking is non refundable. If you do not show for your booked activity you will not be able to get your money refunded.


As a member, how can I avoid a late cancellation charge?
Only book into classes/activities you can attend
Regularly review classes/activities you are booked into.  If your circumstances change and you cannot attend a class please cancel your booking as soon as possible.
If you feel a charge has been raised against you incorrectly please submit an enquiry by clicking here and a member of our team will investigate for you.

You can see all our activities guidelines and terms and conditions by following this link.





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