Booking & Password
Family Fun Swim Bookings from Monday 14 October 2024
1. What's changing? Starting Monday 14 October, we will be reinstating the option to make advance bookings for Family Fun Swim sessions at all of our pools, except Wester Hailes High School. 2. Why are we making this change? Back in April we took the ...
Do Junior Members need to book gym sessions in advance?
For all customers over the age of 16, there's no need to book a gym visit - simply drop in to your gym for your session. Please note that Under 16s still have to book their gym visit in advance. Under 16 members can book their spot up to 8 days in ...
How to book a Family Fun Swim session using the app.
UPDATE: You no longer need to book Family Fun Swim and Relaxed Swim sessions at our pools. The exceptions are Gracemount Leisure Centre, where booking is still required for ASN Family Fun sessions and Inflatable Fun sessions, and Balerno High School ...
How do I move my court booking?
If you book a court (e.g. to play tennis, badminton, or squash) you can move your booking to another time online (via bookings.edinburghleisure.co.uk). At present our app does not allow you to move a booking. You can move your to another day or time ...
I'm having trouble setting up my online booking account
Please complete the form below if you are having any issues setting up your online booking account and a member of our customer service team will review and respond as soon as possible. To help us identify the issue it would be useful if you could ...
Can I book and pay at the venue?
For any activity that needs to be booked we recommend that you book and pay online or through the app ahead of time. For all other activities you can use our kiosks or speak to a member of the team in reception to pay for your activity. We cannot ...
Can I cancel or move my booking?
For simple instructions on how to move a booking online, please follow our step by step guide to moving bookings. Bookings that don't need payment (ie the activity is included in your membership) can be cancelled in our App or online booking website. ...
My email address is registered to more than one account - how can I reset my password?
If you share an email address with someone else who has an Edinburgh Leisure membership, card or account, or you have a joint membership - you can use the same email address on more than one booking account BUT you will have to set up different ...
How do I unlock my account?
To ensure the security of your account if you enter your password incorrectly 3 times you will be locked out of your account. For security reasons we have to manually unlock your account for you. If see a message informing you that your account is ...
How do your booking waiting lists work - I can't get into a class or activity/I'm not getting emails?
We found that we often had empty spaces in popular classes due to how our system deals with waiting lists. Spaces released by customers cancelling near the start of their activity were not always able to be booked by others in time. To address this ...
As a golfer, how can I book a friend to play at the same time as me?
If your friend is not an Edinburgh Leisure golf member or Edinburgh Leisure card holder: you have the option to simply choose 'ADD MORE PEOPLE' when you are booking your tee time. you'll then be able to choose how may people you would like to add (at ...
How far in advance can I book a class?
Members can book a class from 9pm, 8 days in advance and for non-members, it is 9pm, 7 days in advance. Get Active Card holders can book a class from 9pm the day before the class.
I don’t know my ID and password. How can I find this out?
Your login details for our online classes (MoveGb) portal are the same as for the Edinburgh Leisure booking system. If you have forgotten your password, you can reset it by going to the Edinburgh Leisure booking system and selecting 'Forgotten your ...
How do I book?
For simple instructions on how to book an activity online, please follow our step by step guide to booking an activity. You can book your activity on our app or our website's 'Book Now' page. You have to have a booking account with us to be able to ...
How do I book if I'm not a member?
If you do not have a membership or one of our discount cards you can still make and pay for your bookings online by signing up for a free Active Card An Active Card will create an online account that lets you book and pay for activities on our app or ...
Why does my bank statement show GladstonePay when I pay for a booking?
You may notice on your bank statements that you have a transaction with the name GladstonePay. Do not worry. This is the payment provider that we partner with for all our online payments. You will see their logo when making a payment.
How do I set (or reset) my online booking password?
Here's step by step instructions. Follow this link for a 'How to' video to show you how to set (or reset) your online booking password. 1. Click on the following link bookings.edinburghleisure.co.uk 2. Type in the email address we have on record ...