Membership
2024-2025 Edinburgh Leisure Price Update
At Edinburgh Leisure we are committed to supporting you and our city to keep healthy and active, now and in the future. To enable us to continue to do this we review our pricing and memberships each year. This year the review led us to revise our ...
What is a No-Show/Late Cancellation fee?
From Tuesday 2nd May 2023 all activity bookings by members will be subject to a No-Show/Late Cancellation fee. What is the No-Show/Late Cancellation fee? The charge will be applied in the following circumstances: You don't attend a pre-booked ...
Are there differences in booking activities in advance between an Active Rewards Card and Direct Debit Memberships?
Direct Debit Paying Members Memberships which require direct debit payment (Direct debit paying members include, Full Fitness, Swim, Fitness Class , Gym, Community Venue, Golf and Climb) will have the benefit of booking activities which are not part ...
What has happened to members discount on activities not included in their membership and why?
From April 1st 2023 you will be able to collect points to spend on activities not included in your membership. Gaining access to Active Rewards means you will no longer receive a discount on activities outside your membership. Member Access to Active ...
What is an Active Reward Card and what has happened to the Loyalty Card?
As part of the simplification of our memberships, we have transitioned our Loyalty Card to an Active Rewards Card. This means that if you had a Loyalty Card before April 1st 2023, it was automatically transitioned to an Active Rewards Card on April ...
What has happened to Standard Discount Cards and why?
We are working on simplifying our membership options and as a result we are no longer offering our Standard Discount Card with its associated discounts on activities from 1st April 2023. If you had a live Discount Card before 1st April 2023 it was ...
What companies are eligible for a corporate membership?
Employees of the companies below are eligible to sign up to one of our corporate memberships. When joining online you will receive a welcome email which will contain a link for you to upload your proof of eligibility. This can be in the form of a ...
How can I change my membership
We appreciate personal circumstances can change so we offer the ability for customers to change their membership at any point to something more suitable. All changes are free. Please complete the form below to let us know what you would like to ...
What is my Member ID number and where do I find it?
Your Member ID is a number unique to you generated by our system when you first buy a membership/card from us. You may need this number if you have any issues, for example with our online booking system. You can find your Member ID on the 'Welcome' ...
I'm a carer - how can I book and access your facilities with the person I care for?
Our Carer Access Card has been designed to enable carers to support the individuals they are caring for when they visit our facilities. The access card allows a carer to book into an activity alongside an Edinburgh Leisure customer at no additional ...
How can I purchase a Joint or Corporate membership
Joint and Corporate Memberships are now available to purchase online via our Online Membership system Joint Memberships Joint Adult, Older Adults and Corporate memberships are available online. Simply visit our joining system and select your ...
How can I cancel my membership?
We are sorry that you are thinking about cancelling your membership. Our memberships do not have any contract terms which means you can cancel at any time. We do have a variety of membership options that may be more suited to you - please have a look ...
My membership is currently frozen. Can I unfreeze early?
If your membership is currently frozen you can unfreeze early by clicking here and completing our Early Unfreeze form. If you unfreeze midway through a month there will be a pro-rata amount due for the remainder of the month. We will confirm via ...
Can I freeze my membership?
We offer the ability for customers to freeze their direct debit memberships for up to 6 months. This is perfect if you're away from Edinburgh, recovering from illness or injury, trying out alternative fitness options, or just taking a break. You ...
How can I update my contact details or marketing preferences?
You can update the following fields via the My Account section on our online booking system; Email address Home telephone Mobile phone (we will use this to text you should we need to cancel a class or activity at short notice) Address Marketing ...