Coaching Terms and Conditions

Coaching Terms and Conditions

1. Bookings 

Spaces within the coaching programme are allocated on a first come first served basis through the online booking system with no waiting lists in operation. It is the responsibility of customers to ensure you book into the appropriate level of class. 

Class descriptors can be found during the booking process.

In the circumstance where the class criteria has unfortunately not been met, we will advise of the most suitable level and where possible move you into the appropriate class.

If after familiarising yourself with the requirements you would still like additional guidance on which level to book, please contact the relevant venue on the email below:

Ainslie Park Leisure Centre – 
Balerno High School - 
Craiglockhart Leisure & Tennis Centre –
Edinburgh International Climbing Arena – 
Dalry Swim Centre – 
Drumbrae Leisure Centre – 
Glenogle Swim Centre – 
Gracemount Leisure Centre- 
Kirkliston Leisure Centre – 
Leith Victoria Swim Centre – 
Meadowbank Sports Centre – 
Portobello Swim Centre – 
Queensferry High School - 
Royal Commonwealth Pool –
Tumbles at Portobello –
2. Payment
Payment for our coaching is by Direct Debit only. 

Our programme operates over 42 weeks of the year. The annual total cost of 42 lessons (40 lessons if at Balerno High School) is calculated and split evenly over 12 months of the year.

Based on the date of your first class, a pro rata upfront payment for the remainder of the current month will be calculated up until the first Direct Debit payment is taken. If you join after the 20th of the month,  you will also be required to pay the next month in full.

Direct Debit payments will be collected on or just after the 1st of each month.

The monthly Direct Debit amount may be subject to change at the discretion of Edinburgh Leisure. You will be given 10 working days’ notice of a price increase.

If your bank rejects your Direct Debit, Edinburgh Leisure will reapply during the same month. If your coaching Direct Debit remains unpaid 15 days after the payment due date your booking will be cancelled.

If you want to change the bank account you pay for your lesson from please contact Bank account changes made before the 19th of the month will take effect for the next DD collection.

3. Cancellations

If you decide to stop your lessons,  please complete the this form by the 20th of the month which will allow us to process your cancellation during the same month. There are no cancellation fees.

If you have multiple bookings in our coaching programme and only wish to cancel one, it is important that you contact us and do not cancel your direct debit. If you cancel your direct debit with the bank first we cannot gaurantee your space will not be taken by another customer.

We will make every effort to process any changes requested after the 20th of the month in time for your next Direct Debit collection however this cannot be guaranteed and requests made after the 20th of the month may be actioned the following month.


4. Moving class

Class movements are managed by our venues.

If you wish to move your booking to another venue, day or time please complete this form and a member of the team will contact you.

If you move to a class with a different price, changes will come into effect for the 1st of the next month.  


5. Refunds

We will make every effort not to cancel lessons but in the unfortunate circumstance that we do, we will reduce your next Direct Debit payment to reflect the cost of the lost lesson.

If we have a planned cancellation of a lesson e.g.  if we have a special event, we will reduce the Direct Debit payment for the month with the cancelled lesson. This will happen automatically.

No refunds will be provided for any participant absences.

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