How do I unlock my account?
To ensure the security of your account if you enter your password incorrectly 3 times you will be locked out of your account. For security reasons we have to manually unlock your account for you.
If see a message informing you that your account is locked out please complete the form below;
My email address is registered to more than one account - how can I reset my password?
If you share an email address with someone else who has an Edinburgh Leisure membership, card or account, or you have a joint membership - you can use the same email address on more than one booking account BUT you will have to set up different ...
How do I set (or reset) my online booking password?
Here's step by step instructions and 'How to' video to show you how to set (or reset) your online booking password. 1. Click on the following link bookings.edinburghleisure.co.uk 2. Type in the email address we have on record for you and the ...
I'm having trouble setting up my online booking account
Please complete the form below if you are having any issues setting up your online booking account and a member of our customer service team will review and respond as soon as possible. To help us identify the issue it would be useful if you could ...
How do I book if I'm not a member - how do I create a Pay As You Go account?
If you do not have a membership or one of our discount/loyalty cards you can still make and pay for your bookings online by creating a Pay As You Go account. Our Pay As You Go account not only lets you book and pay for activities on our app or ...
Can I cancel or move my booking?
For the following activities payment is made at the time of booking. There are no refunds and bookings cannot be moved. Aquadash Family Clip n Climb Family Climb Taster sessions Casual pitch bookings. For Summer Holiday camps and coaching you can ...