How do I unlock my account?

How do I unlock my account?

If you enter your email or password incorrectly 3 times you will be locked out of your account. For security reasons we have to manually unlock your account for you.

If you are locked out please complete the form below and we will get back to you.

Click here and complete our form so we can unlock your account for you.


    • Related Articles

    • My email address is registered to more than one account - how can I reset my password?

      If you share an email address with someone else who has an Edinburgh Leisure membership, card or account, or you have a joint membership - you can use the same email address on more than one booking account BUT you will have to set up different ...
    • How do I set (or reset) my online booking password?

      Here's step by step instructions and 'How to' video to show you how to set (or reset) your online booking password. 1.  Click on the following link bookings.edinburghleisure.co.uk 2.  Type in the email address we have on record for you and the ...
    • How do I book if I'm not a member - how do I create a Pay As You Go account?

      If you do not have a membership or one of our discount/loyalty cards you can still make and pay for your bookings online by creating a Pay As You Go account.   Our Pay As You Go account not only lets you book and pay for activities on our app or ...
    • Can I cancel or move my booking?

      For the following activities payment is made at the time of booking. There are no refunds and bookings cannot be moved. Aquadash Family Clip n Climb Family Climb Taster sessions Casual pitch bookings.  For Summer Holiday camps and coaching you can ...
    • I don’t know my ID and password. How can I find this out?

      Your login details for our online classes (MoveGb) portal are the same as for the Edinburgh Leisure booking system. If you have forgotten your password, you can reset it by going to the Edinburgh Leisure booking system and selecting 'Forgotten your ...